Project Description

Author: Hasan et al.


Today, the world is using technology in more areas of life than ever. The use of information and communication technologies in health and health care could improve healthcare quality in many ways. Telecommunication devices enable the health worker to deliver care, easing access to healthcare anywhere, anytime. Care receivers are also receiving more interest in telemedicine daily, especially in the current COVID-19 pandemic. Telemedicine services are one of the rapidly developing health care delivery services in Bangladesh. The aim of the study is to evaluate the service quality and patient satisfaction of online healthcare delivery services in Bangladesh. This cross-sectional survey will be conducted among the patients receiving care from Digital Healthcare solutions-an online platform who provides telemedicine services with good reputation of the country during the pandemic time. A total of 404 patients who fulfilled the inclusion and exclusion criteria will be approached for inclusion in the study. Informed verbal consent will be obtained from each of the participants before telephone interview. Interview will be collected from selected the participants with a preformed questionnaire. To assess the quality of care and satisfaction towards the services we will use a well-known and recognized questionnaire developed to measure the quality of care and satisfaction named- SERVQUAL. Response for the service quality and patient satisfaction will be collected in a five-point Likert scale that ranges from 1 = Strongly disagree, 2 = Disagree, 3 = Uncertain, 4 = Agree, and 5 = Strongly agree. Ethical issues will be followed according to the declaration of Helsinki. Collected data will be analyzed with statistical Software (SPSS Version 25.0) will be used during analysis. The result of the study will be documented for the first time about the opinion of the patients towards online health care delivery services in Bangladesh.

Status: Ongoing

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